At Bison Bravado, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, third-party platforms (such as Amazon/Flipkart), or customer support.
1. Information We Collect
We may collect the following types of personal information when you place an order, request a return, or contact us:
Personal Identification Details: Name, email address, phone number, billing/shipping address.
Order & Transaction Details: Product purchased, payment method, transaction details, and return/refund requests.
Communication Records: Any messages, queries, or feedback you provide through email, phone, or our website.
2. How We Use Your Information
Your information is used strictly for the following purposes:
To process and deliver your orders accurately.
To handle return, refund, and exchange requests in line with our policy.
To communicate with you about your order status, return/refund updates, or support queries.
To improve our services, website, and customer experience.
To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Logistics and courier partners for order delivery, pickups, and returns.
Payment gateway providers and banks for secure payment and refund processing.
Third-party marketplaces (Amazon, Flipkart, etc.) as per their operational requirements.
Law enforcement or government authorities when required by applicable laws.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure. While we strive to safeguard your data, please note that no online transmission or storage system can be guaranteed 100% secure.
5. Cookies & Tracking
If you access our services directly through our website, cookies and similar technologies may be used to enhance user experience, analyze website traffic, and remember your preferences. You may manage cookie settings through your browser.
6. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Correct any inaccuracies in your information.
Request deletion of your personal data, subject to legal and contractual obligations.
To exercise these rights, please contact us via the details below.
7. Contact Us
For any questions about this Privacy Policy or your personal data, you may contact us at:
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website with a revised effective date.
